Short Breaks in Leicester and Leicestershire - general terms and conditions

Please see tickets or individual short break pages for specific terms and conditions relating to each break and our Frequently Asked Questions page for specific information about the breaks and tickets.

Hotel rates and reservations

All room prices shown are per family room (for Family Fun) or per standard room (for Gourmet Taste of Leicestershire, King Richard III Heritage and City Treat), per night and include Stay Play Explore tickets. Individual hotel terms and conditions apply. The individual hotel rates can only be obtained with a valid Stay Play Explore short break ticket.

Data protection

We may from time to time analyse your data and pass usage. This information will remain confidential and will not be made available to external companies outside of Leicester Shire Promotions Ltd, other than for research purposes on the behalf of Leicester Shire Promotions.

About the website

Details on this website are kept as accurate as possible, however Leicester Shire Promotions Ltd cannot be held responsible for any errors, subsequent alterations or inconveniences arising from them. Visitors are advised that for technical, operational and other reasons beyond our control, any activity, attraction or event may be closed or otherwise unavailable at any time.

By purchasing and using a Stay Play Explore ticket you accept these Terms and Conditions of use. Use of the Stay Play Explore ticket is in accordance with the regulations of each individual attraction, copies of which are displayed or can be obtained at the attractions.  

What should I do if I have a complaint?

All complaints must be submitted in writing within 30 days from date of stay to Leicester Shire Promotions, 7-9 Every Street, Town Hall Square, Leicester LE1 6AG, where complaints will be investigated by an appropriate person. They will receive an acknowledgment in writing within five working days. We aim to fully reply within 10 working days. If a full response cannot be issued within this timescale we will contact them to confirm:

  •  Who is dealing with the complaint
  •  The reason for any delay
  •  How long it will be before a full reply will be issued

If we have made a mistake then you will receive our apologies and we will take any corrective action we can. We monitor and report on any complaints we received. We try to learn from them to improve our processes and intend also that our complaints handling process reflects best practice and opportunities for learning.



Leicester Shire Promotions Ltd, 7-9 Every Street, Leicester LE1 6AG Tel: 0116 225 4000.  Office opening hours: Monday to Friday 9am to 5pm.