Advice about pre-booking

For advice about how to pre-book, visit the 'know before you go' page. Generally speaking, the availability of tickets for StayPlayExplore guests is not restricted. Therefore, it is highly unlikely that you will not be able to book your preferred attractions, as long as admission is not restricted on a certain day due to a special event etc. Days when tickets cannot be used are listed on the relevant attractions entry.

If for some reason you are unable to pre-book a specific attraction, please contact us and we will do our best to fix it. If we are unable to arrange access for your preferred attraction, you will be offered a full refund. However, it is very unlikely that you will not be able to pre-book once you have booked your holiday. Just read the 'know before you go' page, follow the instructions and book as soon as you can.