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Terms and conditions for Stay Play Explore short breaks

Please read these terms and conditions before booking your short break

1. All bookings must be made online through this website, there is a booking fee of £3 per transaction. If you can't see a room available on the day you wish to book, give us a call on 0116 225 4000 and we'll try our best to increase the number of rooms available.

2. This short break is subject to availability. Pre-book your place in advance. If you have a query, take a look at our Frequently Asked Questions page. All facilities listed in the hotel details should be available during your stay. However, should any facilities become unavailable for reasons beyond our control there will be no reduction in the price nor concessions made to your booking.

3. Your experience e-Tickets will be available to download and print once the booking of your short break has been completed. It is your responsibility to print your tickets and bring them with you on your break. Attractions may refuse entry if you do not bring your paper tickets with you.

4. Tickets are valid from the day of your stay for 12 months If you don't have time to enjoy all three activities during your short break, you can come and use it as long as it is within 12 months of your accommodation stay.

5. Each experience may only be visited once, with one e-Ticket scanned by each venue visited to gain entry.

Cancellations & Amendments to Bookings

1. Bookings are non-refundable under any circumstances within 7 days prior to your stay date or at any point if any redemptions have been made from your eTicket. For cancellations made up to 7 days before your accommodation date you will receive a refund of your package price minus a £5.00 administration charge.

2. If you wish to change the short break package currently booked, change the date of a short break, cancel the booking or change the hotel, Leicestershire Promotions will try to accommodate you. However, each change requested will incur a £5.00 processing charge. All changes are subject to approval and availability of the hotel providers in question. Any card transaction fees incurred at the time of booking will not be refunded. Please note you cannot make any changes within 7 days prior to your stay date.

3. To reduce/increase the amount of nights connected to a short break, change the short break currently booked or change the hotel provider of the short break, please refer to the alterations sections on our FAQs page.

4. For cancellations please contact Leicestershire Promotions directly on 0116 225 4000.

5. For the above reasons you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

 

Please see tickets or individual short break pages for specific terms and conditions relating to each break and our Frequently Asked Questions page for specific information about the breaks and tickets.

More information

Hotel rates and reservations
All room prices shown are per family room (for family breaks) or per standard room (for short breaks for 2 adults), per night and include Stay Play Explore tickets. Individual hotel terms and conditions apply. The individual hotel rates can only be obtained with a valid Stay Play Explore short break ticket. 


Data protection
We may from time to time analyse your data and pass usage. This information will remain confidential and will not be made available to external companies outside of Leicestershire Promotions Ltd, other than for research purposes on the behalf of Leicestershire Promotions.


About the website www.stayplayexplore.co.uk
Details on this website are kept as accurate as possible, however Leicestershire Promotions Ltd cannot be held responsible for any errors, subsequent alterations or inconveniences arising from them. Visitors are advised that for technical, operational and other reasons beyond our control, any activity, attraction or event may be closed or otherwise unavailable at any time.

 

Events beyond our reasonable control
We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services ie swimming pool or leisure facilities) due to an unforeseen change in venue circumstances, any adverse event, act, omission or accident which happens which is beyond our reasonable control.


By purchasing and using a Stay Play Explore ticket you accept these Terms and Conditions of use. Use of the Stay Play Explore ticket is in accordance with the regulations of each individual attraction, copies of which are displayed or can be obtained at the attractions.


What should I do if I have a complaint?
All complaints must be submitted in writing within 30 days from date of stay to Leicestershire Promotions, 7-9 Every Street, Town Hall Square, Leicester LE1 6AG, where complaints will be investigated by an appropriate person. They will receive an acknowledgment in writing within five working days. We aim to fully reply within 10 working days. If a full response cannot be issued within this timescale we will contact them to confirm:

  • Who is dealing with the complaint
  • The reason for any delay
  • How long it will be before a full reply will be issued

If we have made a mistake then you will receive our apologies and we will take any corrective action we can. We monitor and report on any complaints we receive. We try to learn from them to improve our processes and intend also that our complaints handling process reflects best practice and opportunities for learning.

Promoter:
Leicestershire Promotions Ltd, 7-9 Every Street, Leicester LE1 6AG Tel: 0116 225 4000. Office opening hours: Monday to Friday 9am to 5pm.

ABTA
All our Stay Play Explore short breaks are ABTA bonded. No Y6168.