Know before you go - Covid update

All our hotels are now open and many of our attractions have now reopened.

Attraction visits should be prebooked and details on how to do this are listed below, however these guidelines may change and we would advise you to check in advance before you book.  Once you use your ticket to book a visit your ticket will be redeemed and cannot be cancelled and reused elsewhere.

We will continue to work with partners and Visit England the national tourist board to ensure all our hotels and attractions adhere to government guidelines. This includes pre-booking visits, when to wear masks and social distancing.

If restrictions should change or you are unable to travel due to covid then there are a number of options including:

  • Moving your booking to another date, hotel or destination so you don’t miss out on your break.
  • A credit voucher so you can rebook your break anytime in the next 12 months for the following 12 months.
  • If we are unable to honour your booking due to a change in restrictions a full refund will be offered.

If you have a query about your existing booking or tickets or would like assistance booking your break then please contact us on help@stayplayexplore.com.

Our Hotels

We are working closely with our hotels to make sure they are following latest government guidance. Whilst you will receive the same warm welcome, you will notice some changes. These will vary from hotel to hotel and may include timed/time limited sessions in pools etc where open, no buffet style breakfasts, limited food service sometimes restricted to room service only, pre-booking dinner and breakfast and social distancing in all public areas. Whilst cleaning regimes have all been significantly increased, your room may not be serviced during the course of a stay of more than 1 night, this is to reduce unnecessary contact.

Please check the individual hotel websites for more details and give them a call with any specific questions. We are all trying our very best to ensure you can enjoy a break, thank you for your understanding and cooperation.

We have been running our StayPlayExplore breaks for fifteen years, welcomed thousands of visitors to our destinations over the years and spoken to many of you when you’ve needed extra assistance. You can rest assured that you can book your break with us in absolute confidence that we are making every effort to check that our attractions and hotels are safe to visit and we are adhering to approved guidelines. If you do need any additional information, reassurance or want to check your booking then please get in touch with us by email help@stayplayexplore.com and we will do our very best to help.

StayPlayExplore Leicestershire

Twycross Zoo | Stay Play Explore Leicestershire Twycross Zoo

Open
Send an email to the zoo at least 48 hours before you wish to visit to info@twycrosszoo.org. State the date you wish to visit quoting your StayPlayExplore ticket number.  You'll be contacted to confirm your booking. If you are booking within 24 hours of your visit go to Twycross Zoo website and click 'Book a Ticket'; choose the date and time you wish to arrive at the zoo and scroll down to 'Gift/Comp Ticket Admission'; add the number of people in your family and click 'checkout'. Follow the process to add your contact details. Tickets will be emailed to you.  Please remember to take your Stay Play Explore ticket with you.

SEE WEBSITE

Stonehurst Farm | Stay Play Explore Leicestershire Stonehurst Farm

Open
Either book a timed slot online or email oink@stonehurstfarm.co.uk and provide a date and time when you are arriving and the team will make a booking to avoid disappointment.

SEE WEBSITE

Swadlincote Ski Centre | Stay Play Explore Leicestershire Swadlincote Ski Centre

Open
 Visitors should pre-book by calling in advance, please give as much notice as possible.  Opening times are limited so see website for details. Tel: 01283 890089.

SEE WEBSITE

Wheelgate | Stay Play Explore Leicestershire Wheelgate

Open
Book in advance by calling 01664 567777 or by email fun@wheelgatepark.com and give your Stay Play Explore ticket number. Hand in your ticket on your arrival.

SEE WEBSITE

Twinlakes | Stay Play Explore Leicestershire Twinlakes

Open
Book in advance by calling 01664 567777 or by email info@twinlakespark.co.uk and give your Stay Play Explore ticket number. Hand in your ticket on your arrival.

SEE WEBSITE

Conkers | Stay Play Explore Leicestershire Conkers

Open
Email info@visitconkers.com at least 48 hours before you wish to visit stating that you are a StayPlayExplore customer, your ticket number and the date when you wish to visit. A member of the customer services team will confirm your booking. Your ticket will be redeemed at this time and cannot be cancelled and resued elsewhere.

SEE WEBSITE

Bosworth Water Park | Stay Play Explore Leicestershire Bosworth Water Park

Open
 Open for outdoor recreation. No pre-booking required. Check website for opening times.

SEE WEBSITE

King Richard III Visitor Centre | Stay Play Explore Leicestershire King RIchard III Visitor Centre

Open  
Book your visit in advance by calling 0116 454 4315 (office hours). 

 

SEE WEBSITE

Bosworth Battlefield Heritage Centre | Stay Play Explore Leicestershire Bosworth Battlefield Heritage Centre

Open
See website to view the dates when you can book a slot and call the heritage centre with your ticket number to book your time slot tel: 01455 290429.

SEE WEBSITE

Leicester Outdoor Pursuits Centre | Stay Play Explore Leicestershire Leicester Outdoor Pursuits Centre
Reopening soon – check back for details.
Telephone to make your family booking but be aware that not all activities are available and time slots are limited. Tel: 0116 268 1426.

StayPlayExplore Yorkshire

Cannon Hall Farm | Stay Play Explore Yorkshire Cannon Hall Farm

SORRY - Cannon Hall Farm is no longer part of our StayPlayExplore short breaks

Castle Howard Gardens | Stay Play Explore Yorkshire Castle Howard Gardens

Open
Pre-booking online required. StayPlayExplore visitors MUST take your ticket with you to present alongside your booking confirmation.

SEE WEBSITE

City Sightseeing York | Stay Play Explore Yorkshire City Sightseeing York

Open
Take your StayPlayExplore ticket with you when you hop-on to your bus.

 

SEE WEBSITE

Ice Sheffield | Stay Play Explore Yorkshire Ice Sheffield

Open

Send an email to request a date and time slot - Helena.Kelly@sheffieldcitytrust.org

SEE WEBSITE

Altitude HIgh Ropes | Stay Play Explore Yorkshire High Ropes

Open

Send an email to request a date and time slot - Helena.Kelly@sheffieldcitytrust.org

SEE WEBSITE

City Cruises York | Stay Play Explore Yorkshire York City Cruises

Open
To book send an email to infoyork@citycruises.com with the following details: name (first and last name), mobile number: email address: date and approximate time looking to book; how many in the group (2 adults & 2 children or 2 adults & 3 children) and your StayPlayExplore ticket number.  You'll be sent an eticket via email.  Remember to take your paper ticket with you.

SEE WEBSITE

Wonderful World of James Herriot | Stay Play Explore Yorkshire The World of James Herriot

Open
Book a timed slot online.

SEE WEBSITE

Ripon Museums | Stay Play Explore Yorkshire Ripon Museums

Open
Book a time-slot online and StayPlayExplore customers should use the 'Voucher' ticket option when booking.

SEE WEBSITE

York Bird of Prey Centre | Stay Play Explore Yorkshire York Bird of Prey Centre

Open
Open every day except Tuesday. No need to pre-book.

StayPlayExplore Warwickshire

Warwick Castle | Stay Play Explore Warwickshire Warwick Castle

Open
Some indoor or enclosed areas may remain closed or only permit limited guests at any one time. StayPlayExplore has an exclusive arrangement with Warwick Castle and guests do not need to pre-book their visit, they should present their ticket at the entrance.

STAYPLAYEXPLORE TICKETS ARE ONLY VALID UNTIL 13TH SEPTEMBER 2021

SEE WEBSITE

Stratford Butterfly Farm | Stay Play Explore Warwickshire Stratford Butterfly Farm

Open
StayPlayExplore visitors must either prebook online or call the farm on 01789 299288. StayPlayExplore visitors will still need to present their tickets on arrival.

SEE WEBSITE

MAD Museum | Stay Play Explore Warwickshire MAD Museum

Open
Book online and choose the StayPlayExplore ticket option. Alternatively call  reception to book over the phone: 01789 269 356.

SEE WEBSITE

Fairytale Farm | Stay Play Explore Warwickshire Fairytale Farm

Open
Book an arrival time slot online by clicking the row marked ‘StayPlayExplore Ticket Holders Only’ £0. You'll be sent your booking confirmation via email. Please remember to take your StayPlayExplore ticket with you.

SEE WEBSITE

The Play's the Thing | Stay Play Explore Warwickshire The Play's the Thing - RSC

Reopening soon – check back for details.
See website for opening times.

SEE WEBSITE

Shakespeare's Schoolroom | Stay Play Explore Warwickshire Shakespeare's Schoolroom & Guildhall

Open
Bookings are being taken online in advance of opening.

VISIT WEBSITE

Avon Boating | Stay Play Explore Warwickshire Avon Boating

Open

30 min trips running regularly throughout the day.  Visit the mooring for Avon Boats on Bancroft Gardens, Waterside to book a slot for later in the day (or next boat if not too busy). Suggestion: go first thing in the day to book (they open at 10am).

British Motor Museum | Stay Play Explore Warwickshire British Motor Museum
Open
Open 4 days a week only (Friday - Monday) until 16 July. After the 16 July open 7 days a week again until the end of the school summer holidays. No need to pre-book. You must bring test and trace data with you. Once inside the Museum, you can stay as long as you wish. You must present your StayPlayExplore voucher on arrival.

StayPlayExplore Coventry

Foot Golf Coventry | Stay Play Explore Coventry Foot Golf Coventry

Open
Social distancing in place so there may be a wait to get on to the course. No need to pre-book.

Open Monday - Sunday, 7 days a week 9:30am - 3:30pm (last hires 2:30pm). No need to pre-book but advisable to call beforehand to make sure the course isn't booked out for schools and groups. Tel: 024 7697 7770.

SEE WEBSITE

Coventry Transport Museum | Stay Play Explore Coventry Coventry Transport Museum

Open
No need to pre-book your entry but if it is busy you may have to wait a while before you can enter.

SEE WEBSITE

The Wave | Stay Play Explore Coventry The Wave

Open
StayPlayExplore customers can use their voucher for the last available session on Fridays, Saturdays or Sundays (usually around 4pm) during school term-time and last available session of the day, on any day during school holidays. Must be pre-booked via email to wavereception@cvlife.co.uk. Your StayPlayExplore ticket number will secure your visit which cannot be changed and your ticket will be redeemed at the point of email booking. Take your paper ticket with you to gain entry.

Email: wavereception@cvlife.co.uk

Midland Air Museum | Stay Play Explore Coventry Midland Air Museum

Open
No need to pre-book your entry but if it is busy you may have to wait a while before you can enter.

SEE WEBSITE

Ballroom Climbing Wall | Stay Play Explore Coventry Ballroom Climbing Wall

Open
To book your visit call 0790 431 7487 giving as much notice as possible.