Know before you go - Covid update

We have been running our StayPlayExplore breaks for fifteen years, welcomed thousands of visitors to our destinations and helped many of you when you’ve needed extra assistance. You can rest assured that you can book your break with us in absolute confidence that we are making every effort to help you enjoy a great family holiday. If you do need any additional information, reassurance or want to check your booking then please get in touch with us by email help@stayplayexplore.com and we will do our very best to help. We are unable to handle enquires by phone and please respect that things may take a little longer outside usual office hours.

We are now open for business, but some changes remain in place to maximise your experience and keep everyone safe.

Many of our attractions are continuing to require advanced bookings and visits should usually be prebooked. Details on how to do this are listed below for each attraction. However these guidelines may change at short notice and we would advise you to double check directly with your preferred venues in advance before you book. Once you use your ticket to book a visit, your ticket will be redeemed and cannot be cancelled and reused elsewhere.

If you have any questions about changes due to covid outbreaks, please see our FAQ pages.

Our Hotels

It’s fair to say that it will take some time for operations to recover fully after such a long shut-down. Many properties are finding on-going operational challenges, but everyone is doing their best to ensure customers have a great stay.

Please realise that you may notice some changes. These will vary from hotel to hotel and may include; timed/time limited sessions in pools etc where open, no buffet style breakfasts, limited food service (sometimes restricted to room service only,) pre-booking dinner and breakfast times and continued social distancing in public areas. Whilst cleaning regimes have all been significantly increased, your room may not be serviced during the course of a stay of more than 1 night, this is to reduce unnecessary contact. Sometimes these changes may alter at very short notice.

Please check the individual hotel websites for more details and give them a call with any specific questions.

We are all trying our very best to ensure you can enjoy a break and we thank you for your understanding and cooperation. If you do have any concerns or problems, you must address these with the hotel as soon as they arise and give them the chance to rectify. The small team at StayPlayExplore are not based in the hotels and therefore not able to resolve operational problems, especially outside of office hours. Please be reasonable and treat staff with courtesy and respect.

REMEMBER TO PRINT YOUR TICKETS AND TAKE A PAPER COPY TO EACH TO THE ATTRACTIONS YOU VISIT, EVEN IF YOU HAVE PRE-BOOKED. CHECK VENUE WEBSITES FOR OPENING TIMES.

StayPlayExplore Leicestershire

Twycross Zoo | Stay Play Explore Leicestershire Twycross Zoo

Send an email to the zoo at least 48 hours before you wish to visit to info@twycrosszoo.org. State the date you wish to visit quoting your StayPlayExplore ticket number.  You'll be contacted to confirm your booking. If you are booking within 24 hours of your visit go to the Twycross Zoo website and click 'Book a Ticket'; choose the date and time you wish to arrive at the zoo and scroll down to 'Gift/Comp Ticket Admission'; add the number of people in your family and click 'checkout'. Follow the process to add your contact details. Tickets will be emailed to you.  Remember to take your Stay Play Explore ticket with you.

SEE WEBSITE

Stonehurst Farm | Stay Play Explore Leicestershire Stonehurst Farm

No need to pre-book but if you prefer you can send an email to oink@stonehurstfarm.co.uk and provide a date and time when you are arriving.

Not open on Mondays during autumn/winter months. Check website for opening times.

SEE WEBSITE

Swadlincote Ski Centre | Stay Play Explore Leicestershire Swadlincote Ski Centre

Visitors should pre-book by calling in advance, please give as much notice as possible.  Opening times are limited so see website for details. Tel: 01283 890089.

SEE WEBSITE

Wheelgate | Stay Play Explore Leicestershire Wheelgate

Book in advance by calling 01664 567777 or by email fun@wheelgatepark.com and give your Stay Play Explore ticket number. Hand in your ticket on your arrival.

SEE WEBSITE

Twinlakes | Stay Play Explore Leicestershire Twinlakes

Book in advance by calling 01664 567777 or by email info@twinlakespark.co.uk and give your Stay Play Explore ticket number. Hand in your ticket on your arrival.

SEE WEBSITE

Conkers | Stay Play Explore Leicestershire Conkers

Email info@visitconkers.com at least 48 hours before you wish to visit stating that you are a StayPlayExplore customer, your ticket number and the date when you wish to visit. A member of the customer services team will confirm your booking. Your ticket will be redeemed at this time and cannot be cancelled and re-used elsewhere.  Winter opening times are Weds - Sun, see website for full details.

SEE WEBSITE

Leicester Outdoor Pursuits Centre | Stay Play Explore Leicestershire Leicester Outdoor Pursuits Centre

Telephone or scan the QR code below to make your family booking but be aware that not all activities are available and time slots are limited. Tel: 0116 268 1426.

Leicester Outdoor Pursuits Centre
King Richard III Visitor Centre | Stay Play Explore Leicestershire King RIchard III Visitor Centre

Book your visit in advance by calling 0116 454 4315 (office hours). 

 

SEE WEBSITE

Bosworth Battlefield Heritage Centre | Stay Play Explore Leicestershire Bosworth Battlefield Heritage Centre

See website to view the dates when you can book a slot and call the heritage centre with your ticket number to book your time slot tel: 01455 290429.
Closed 24th, 25th, 26th & 27th December, open 28th – 30th and then closed 31st December until re-opening on 15th January 2022.

SEE WEBSITE

StayPlayExplore Yorkshire

City Sightseeing York | Stay Play Explore Yorkshire City Sightseeing York

Take your StayPlayExplore ticket with you when you hop-on to your bus.

 

SEE WEBSITE

Castle Howard Gardens | Stay Play Explore Yorkshire Castle Howard Gardens

Pre-booking online required. StayPlayExplore visitors MUST take your ticket with you to present alongside your booking confirmation.
Your StayPlayExplore tickets are not valid during Castle Howard Christmas in Narnia festival from 12 November.

SEE WEBSITE

York Bird of Prey Centre | Stay Play Explore Yorkshire York Bird of Prey Centre

Open every day except Tuesday. No need to pre-book.

Ice Sheffield | Stay Play Explore Yorkshire Ice Sheffield

Send an email to request a date and time slot - Helena.Kelly@sheffieldcitytrust.org

SEE WEBSITE

Altitude HIgh Ropes | Stay Play Explore Yorkshire Altitude High Ropes

Not open between October half term and Feburary half term.  If wishing to book for dates outside of this time send an email with your StayPlayExplore ticket number and the dates you wish to visit to Helena.Kelly@sheffieldcitytrust.org

SEE WEBSITE

City Cruises York | Stay Play Explore Yorkshire York City Cruises

To book send an email to infoyork@citycruises.com with the following details: name (first and last name), mobile number: email address: date and approximate time looking to book; how many in the group (2 adults & 2 children or 2 adults & 3 children) and your StayPlayExplore ticket number.  You'll be sent an eticket via email.  Remember to take your paper ticket with you.
NOT VALID for Festive Cruises taking place between 26th November and  27th December.

SEE WEBSITE

Ripon Museums | Stay Play Explore Yorkshire Ripon Museums

No need to pre-book, take your StayPlayExplore ticket with you to present at the entrance.

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Wonderful World of James Herriot | Stay Play Explore Yorkshire The World of James Herriot

No need to pre-book, just turn up with your StayPlayExplore ticket.

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StayPlayExplore Warwickshire

British Motor Museum | Stay Play Explore Warwickshire British Motor Museum

No need to pre-book.  You must present your StayPlayExplore voucher on arrival.  Tickets cannot be used during special events taking place on 11 June, 11 September, 29 & 30 October 2022.

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Stratford Butterfly Farm | Stay Play Explore Warwickshire Stratford Butterfly Farm

StayPlayExplore visitors must either prebook online using the ticket option for StayPlayExplore or call the farm on 01789 299288. StayPlayExplore visitors need to present their tickets on arrival.
Open every day 10am - 5pm, except Christmas Day. Last entry during Dec & Jan is 3.30pm.

SEE WEBSITE

MAD Museum | Stay Play Explore Warwickshire MAD Museum

Pre-booking is NOT necessary for weekday visits outside of school holiday periods. To book online, email tickets@themadmuseum.co.uk with your StayPlayExplore ticket number and they will send you a code to use to book online. Alternatively call  reception to book over the phone: 01789 269 356.

SEE WEBSITE

Fairytale Farm | Stay Play Explore Warwickshire Fairytale Farm

Book an arrival time slot online by clicking the row marked ‘StayPlayExplore Ticket Holders Only’ £0. You'll be sent your booking confirmation via email. Please remember to take your StayPlayExplore ticket with you.

SEE WEBSITE

Shakespeare's Schoolroom | Stay Play Explore Warwickshire Shakespeare's Schoolroom & Guildhall

To pre-book your tickets email info@shakespearesschoolroom.org stating your StayPlayExplore ticket number and the date you wish to visit.  Give at least 48 hours notice.
StayPlayExplore tickets are not valid during Christmas Santa events.  They are valid between 27th December to 3rd January; over February half-term 19th-27th February and open fully again from April 1st, 2022.

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Avon Boating | Perfect Getaway Warwickshire Avon Boating

30 min trips running regularly throughout the day. Visit the mooring for Avon Boats on Bancroft Gardens, Waterside to book a slot for later in the day (or next boat if not too busy). Open April until October half term.

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StayPlayExplore Coventry

Foot Golf Coventry | Stay Play Explore Coventry Foot Golf Coventry

Social distancing in place so there may be a wait to get on to the course. No need to pre-book.
Open 7 days a week 9:30am - 3:30pm (last hires 2:30pm). No need to pre-book but advisable to call beforehand to make sure the course isn't booked out for schools and groups. Tel: 024 7697 7770.

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Coventry Transport Museum | Stay Play Explore Coventry Coventry Transport Museum

No need to pre-book your entry but if it is busy you may have to wait a while before you can enter.

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The Wave | Stay Play Explore Coventry The Wave

StayPlayExplore customers can use their voucher for the last available session on Fridays, Saturdays or Sundays (usually around 4pm) during school term-time and last available session of the day, on any day during school holidays. Must be pre-booked via email to wavereception@cvlife.co.uk. Tickets are subject to availability, pre-book your tickets as early as possible to avoid any disappointment. We recommend emailing The Wave 7 days prior to your visit.
Your StayPlayExplore ticket number will secure your visit which cannot be changed and your ticket will be redeemed at the point of email booking. Take your paper ticket with you to gain entry.

Email: wavereception@cvlife.co.uk

Midland Air Museum | Stay Play Explore Coventry Midland Air Museum

No need to pre-book your entry but if it is busy you may have to wait a while before you can enter.

SEE WEBSITE

Ballroom Climbing Wall | Stay Play Explore Coventry Ballroom Climbing Wall

To book your visit call 0790 431 7487 giving as much notice as possible.