Know Before You Go

Important Information About Your Holiday

We have been running our StayPlayExplore breaks for sixteen years, have welcomed thousands of visitors to our destinations and helped many of you when you've needed extra assistance.

You can rest assured that you can book your break with us in absolute confidence and that we are making every effort to help you enjoy a great family holiday.

If you do need any additional information, reassurance or want to check your booking then please get in touch with us by email help@stayplayexplore.com and we will do our very best to help. We are unable to handle enquires by phone and please respect that things may take a little longer outside usual office hours.

Over the last few years our attractions and hotels have made changes to maximise your experience and keep everyone safe.

Many of our attractions are continuing to require advanced bookings and visits should usually be pre-booked. Details on how to do this are listed below for each attraction. However these guidelines may change at short notice and we would advise you to double check directly with your preferred venues in advance before you book. Each family ticket can only be used ONCE at each attraction. Once you use your ticket to book a visit, your ticket will be redeemed and cannot be cancelled and reused elsewhere.

Our Hotels

Our hotels have also made some changes including timed/time limited swim sessions, , prebooking for dinner and occasional changes in breakfast service. Whilst cleaning regimes have all been significantly increased, your room may not be serviced during the course of a stay of more than 1 night, this is to reduce unnecessary contact. Please check the individual hotel websites for more details and give them a call with any specific questions.

Please be aware that changes may be made a short notice due to circumstances out of our control.

Many properties are finding on-going operational challenges, but everyone is doing their best to ensure customers have a great stay.

We are all trying our very best to ensure you can enjoy a break and we thank you for your understanding and cooperation. If you do have any concerns or problems, you must address these with the hotel as soon as they arise and give them the chance to rectify. The small team at StayPlayExplore are not based in the hotels and therefore not able to resolve operational problems, especially outside of office hours. Please be reasonable and treat staff with courtesy and respect.

Our attractions

StayPlayExplore Coventry

Ballroom Climbing Wall

Admission for 2 children between the ages of 5 and 16 years.

There must be a ratio of 1 adult to 2 children during your visit to Ballroom Climbing Wall. A £3 registration fee per child is payable upon arrival and a registration form must be completed for each child. Adults can take part in activities but must be booked in and paid for prior to arrival.

To book your visit call 07904317487 giving as much notice as possible.

Remember to take your StayPlayExplore ticket with you.

Coventry Transport Museum

Family admission to museum.

No need to pre-book.

Remember to take your StayPlayExplore ticket with you.

Footgolf

Family foot golf session.

No need to pre-book but you are advised to call ahead to check the course isn't booked out – 0247 697 7770.

Remember to take your StayPlayExplore ticket with you.

Midland Air Museum

Family admission to museum.

No need to pre-book.

Remember to take your StayPlayExplore ticket with you.

The Wave

Admission for a 2 hour session for a family of four.

StayPlayExplore customers can use their voucher for the last available session on Fridays, Saturdays or Sundays (usually around 4pm) during school term-time and last available session of the day, on any day during school holidays. Must be pre-booked via email to wavereception@cvlife.co.uk.

Tickets are subject to availability, pre-book your tickets as early as possible to avoid any disappointment. We recommend emailing The Wave 7 days prior to your visit.

Your StayPlayExplore ticket number will secure your visit which cannot be changed and your ticket will be redeemed at the point of email booking. Take your paper ticket with you to gain entry.

StayPlayExplore Leicestershire

Bosworth Battlefield Heritage Centre

Family entry to Heritage Centre.

Visit the website site view the dates when you can visit. Choose whether to book a time slot online, or call the Heritage Centre with your ticket number to book your time slot, 01455 290429. Alternatively, just turn up and present your ticket at the Heritage Centre.

StayPlayExplore tickets not valid during the Medieval Festival that takes place in August each year.

Remember to take your StayPlayExplore ticket with you.

Conkers/Hi-Lo Ropes at Conkers

Family admission ticket for Conkers. In return for an additional StayPlayExplore family ticket 2 children can experience the Hi-Lo Ropes at Conkers (see T&Cs for age and height restrictions).

Email info@visitconkers.com at least 48 hours before you wish to visit stating that you are a StayPlayExplore customer, your ticket number (or 2 if you wish to include hi/lo ropes) and the date when you wish to visit. A member of the customer services team will confirm your booking.

Stay Play Explore tickets are not valid during Winter Wonderland dates – see Conkers website for dates. Opening times vary through the year, check our website for details. Closed Christmas Day and Boxing Day.

Remember to take your StayPlayExplore ticket with you.

King Richard III Visitor Centre

Family admission ticket.

Book your visit in advance by calling 0116 454 4315 during office hours.

Remember to take your StayPlayExplore ticket with you.

Leicester Outdoor Pursuits Centre

A group activity, which may be with other members of the public, chosen from our Adventure Club programme. Adventure Club runs a range of activities on weekdays, evenings and weekends, with up to 12 spaces available on each one. Please be aware that not all activities are available all the time and time slots are limited. See website for up to date list of activities. See our website for details: https://www.lopc.co.uk/individuals-families-clubs/voucherbooking/

Advanced booking is essential – call 0116 2681426.

All participants must have a consent form, signed by themselves or their legal parent/guardian if under 18.

Remember to take your StayPlayExplore ticket with you.

Stonehurst Farm

Family entry into Stonehurst Farm and Museum.

No need to pre-book but you can send an email to oink@stonehurstfarm.co.uk and provide a date and time when you are arriving.

Remember to take your StayPlayExplore ticket with you.

Swadlincote Ski Centre

Family admission for ½ hour sno-tubing and 2 toboggan rides per person.

Pre-booking is advisable. For the toboggan children between 4-7 years must be accompanied by an adult (aged 16+) and children ages 8 and over must ride on their own. No under 4s allowed.

Visitors should pre-book by calling advance, please give as much notice as possible 01283 890089. Opening times are limited and vary throughout the year so please see the website for details.

Remember to take your StayPlayExplore ticket with you.

Twinlakes

Family admission ticket. Children who are under the age of 3 but over 95 cm will be charged at the attraction.

Book in advance by calling 01664 567777 or by email info@twinlakespark.co.uk

You will not be admitted to the Park unless you bring both your reservation AND your printed prepaid StayPlayExplore voucher.

Your family voucher cannot be used on UK Escape Games, special dining packages including but not limited to Breakfast with Santa and Party in the Park with Santa, and some other special event days.

Twycross Zoo

Family entry to Twycross Zoo.

Send an email to the zoo at least 48 hours before you wish to visit to info@twycrosszoo.org. State the date you wish to visit quoting your StayPlayExplore ticket number. You'll be contacted to confirm your booking.

If you are booking within 24 hours of your visit go to the Twycross Zoo website and click 'Book now; choose 'Pre-paid tickets' and then click on 'Gift/Comp Admission'; add the number of people in your family, choose the date you wish to visit and click 'checkout'. Follow the process to add your contact details. Tickets will be emailed to you.

Remember to take your StayPlayExplore ticket with you.

Wheelgate

Family admission ticket. Children who are under the age of 3 but over 95 cm will be charged at the attraction.

Book in advance by visiting the Wheelgate website www.wheelgatepark.com and going to the buying tickets online page.

Choose the Stay Play Explore Reservation option.

You will not be admitted to the Park unless you bring both this reservation AND your printed prepaid StayPlayExplore voucher.

Your family voucher cannot be used on UK Escape Games, special dining packages including but not limited to Breakfast with Santa and Party in the Park with Santa, and some other special event days.

StayPlayExplore Warwickshire

Avon Boating

Family ticket for entry for boat ride.

30 min trips running regularly throughout the day. Departures are from the Bancroft gardens next to the Royal Shakespeare Theatre.

Visit the mooring for Avon Boats on Bancroft Gardens, Waterside to book a slot for later in the day (or next boat if not too busy). Open April until October half term.

Remember to take your StayPlayExplore ticket with you

British Motor Museum

Family ticket to the British Motor Museum

No need to pre-book. Tickets cannot be used during special events taking place on 11 September, 29 & 30 October 2022.

Remember to take your StayPlayExplore ticket with you.

Fairytale Farm

Family admission to Fairytale Farm.

Book an arrival time slot online by clicking the row marked 'StayPlayExplore Ticket Holders Only' £0. You'll be sent your booking confirmation via email. Please remember to take your StayPlayExplore ticket with you.

Stratford upon Avon Butterfly Farm

Family admission to the Butterfly Farm.

StayPlayExplore visitors must either prebook online using the ticket option for StayPlayExplore or call the farm on 01789 299288.

Remember to take your StayPlayExplore ticket with you.

MAD Museum

Family admission at the MAD Museum.

Pre-booking is NOT necessary for weekday visits outside of school holiday periods. If your dates require pre-booking send an email to tickets@themadmuseum.co.uk with your StayPlayExplore ticket number and they will send you a code to use to book online. Alternatively call reception to book over the phone: 01789 269356.

Remember to take your StayPlayExplore ticket with you.

Shakespeare's Schoolroom and Guildhall

Family admission at Shakespeare's Schoolroom and Guildhall.

To pre-book your tickets email info@shakespearesschoolroom.org stating your StayPlayExplore ticket number and the date you wish to visit. Give at least 48 hours notice.

Remember to take your StayPlayExplore ticket with you.

StayPlayExplore Yorkshire

Castle Howard Gardens

Family entry to the Castle Howard Gardens.

Pre-booking online required on the Castle Howard Gardens website. Click on 'Gardens admissions' and use the 'affiliate' option.

StayPlayExplore tickets are not valid during Castle Howard's Christmas in Narnia festival.

StayPlayExplore visitors MUST take your ticket with you to present alongside your booking confirmation.

City Sightseeing

Family ticket for sightseeing trip valid for 24 hours.

Buses run 9am - 5.30pm between February half term and October half term. Check website for any changes to timetable.

No need to prebook, simply present your StayPlayExplore ticket with you when you hop-on the bus.

Ice Sheffield

Family admission ticket for any 'simply skate' session, skate hire is included.

Send an email to request a date and time slot - Helena.Kelly@sheffieldcitytrust.org

Remember to take your StayPlayExplore ticket with you.

Ripon Museum

Family entry to 3 museums.

No need to pre-book your visit, simply present your StayPlayExplore ticket on arrival.

Check website for opening times.

York Bird of Prey Centre

Family entry to York Bird of Prey Centre.

Open every day except Tuesday, no need to prebook.

Remember to take your StayPlayExplore ticket with you.

Altitude High Ropes

Not open at the moment - site is undergoing refurbishment.