Know Before You Go

Important Information About Your Holiday

We have been running our StayPlayExplore breaks for sixteen years, have welcomed thousands of visitors to our destinations and helped many of you when you've needed extra assistance.

You can rest assured that you can book your break with us in absolute confidence and that we are making every effort to help you enjoy a great family holiday.

If you do need any additional information, reassurance or want to check your booking then please get in touch with us by email help@stayplayexplore.com and we will do our very best to help. We are unable to handle enquires by phone and please respect that things may take a little longer outside usual office hours.

Over the last few years our attractions and hotels have made changes to maximise your experience and keep everyone safe.

Many of our attractions are continuing to require advanced bookings and visits should usually be prebooked. Details on how to do this are listed below for each attraction. However these guidelines may change at short notice and we would advise you to double check directly with your preferred venues in advance before you book. Once you use your ticket to book a visit, your ticket will be redeemed and cannot be cancelled and reused elsewhere.

Our Hotels

Our hotels have also made some changes including timed/time limited swim sessions, , prebooking for dinner and occasional changes in breakfast service. Whilst cleaning regimes have all been significantly increased, your room may not be serviced during the course of a stay of more than 1 night, this is to reduce unnecessary contact. Please check the individual hotel websites for more details and give them a call with any specific questions.

Please be aware that changes may be made a short notice due to circumstances out of our control.

Many properties are finding on-going operational challenges, but everyone is doing their best to ensure customers have a great stay.

We are all trying our very best to ensure you can enjoy a break and we thank you for your understanding and cooperation. If you do have any concerns or problems, you must address these with the hotel as soon as they arise and give them the chance to rectify. The small team at StayPlayExplore are not based in the hotels and therefore not able to resolve operational problems, especially outside of office hours. Please be reasonable and treat staff with courtesy and respect.

REMEMBER TO PRINT YOUR TICKETS AND TAKE A PAPER COPY TO EACH TO THE ATTRACTIONS YOU VISIT, EVEN IF YOU HAVE PRE-BOOKED. CHECK VENUE WEBSITES FOR OPENING TIMES.

StayPlayExplore Leicestershire

Twycross Zoo

Send an email to the zoo at least 48 hours before you wish to visit to info@twycrosszoo.org.

State the date you wish to visit quoting your Stay Play Explore ticket number.

Stonehurst Farm

No need to pre-book but you can send an email to oink@stonehurstfarm.co.uk and provide a date and time when you are arriving.

Swadlincote Ski Centre

Visitors should pre-book by calling advance, please give as much notice as possible 01283 890089. Opening times are limited so please see the website for details.

Wheelgate

Book in advance by using the Stay Play Explore option on the Wheelgate booking page or call 01664 567777 or email fun@wheelgatepark.com

Twinlakes

Book in advance by calling 01664 567777 or by email info@twinlakespark.co.uk

Conkers/Hi/Lo Ropes at Conkers

Email info@visitconkers.com at least 48 hours before you wish to visit stating that you are a StayPlayExplore customer, your ticket number (or 2 if you wish to include hi/lo ropes) and the date when you wish to visit. A member of the customer services team will confirm your booking.

Leicester Outdoor Pursuits Centre

Telephone to make your family booking but please be aware that not all activities are available and time slots are limited. Tel: 0116 268 1426.

King Richard III Visitor Centre

Book your visit in advance by calling 0116 454 4315 during office hours.

Bosworth Battlefield Heritage Centre

Visit the website site view the dates when you can book a slot and call the Heritage Centre with your ticket number to book your time slot, 01455 290429.

StayPlayExplore Yorkshire

City Sightseeing

No need to prebook, simply present your StayPlayExplore ticket with you when you hop-on the bus.

Castle Howard Gardens

Pre-booking online required. Use the 'affiliate' option on the Castle Howard Gardens website StayPlayExplore visitors MUST take your ticket with you to present alongside your booking confirmation.

York Bird of Prey Centre

Open every day except Tuesday, no need to prebook.

Ice Sheffield

Send an email to request a date and time slot - Helena.Kelly@sheffieldcitytrust.org

Altitude High Ropes

Not open between October half term and Easter. If wishing to book for dates outside of this time send an email with your StayPlayExplore ticket number and the dates you wish to visit to Helena.Kelly@sheffieldcitytrust.org

Ripon Museum

No need to prebook your visit, simply present your StayPlayExplore ticket on arrival.

The World of James Herriot

No need to prebook your visit, simply present your Stay Play Explore ticket on arrival.

StayPlayExplore Warwickshire

British Motor Museum

No need to pre-book. You must present your StayPlayExplore voucher on arrival. Tickets cannot be used during special events taking place on 11 June, 11 September, 29 & 30 October 2022.

Stratford upon Avon Butterfly Farm

StayPlayExplore visitors must either prebook online using the ticket option for StayPlayExplore or call the farm on 01789 299288. StayPlayExplore visitors need to present their tickets on arrival.

MAD Museum

Pre-booking is NOT necessary for weekday visits outside of school holiday periods. To book online, email tickets@themadmuseum.co.uk with your StayPlayExplore ticket number and they will send you a code to use to book online. Alternatively call reception to book over the phone: 01789 269 356

Fairytale Farm

Book an arrival time slot online by clicking the row marked 'StayPlayExplore Ticket Holders Only' £0. You'll be sent your booking confirmation via email. Please remember to take your StayPlayExplore ticket with you.

Shakespeare's Schoolroom and Guildhall

To pre-book your tickets email info@shakespearesschoolroom.org stating your StayPlayExplore ticket number and the date you wish to visit. Give at least 48 hours notice.

Avon Boating

30 min trips running regularly throughout the day. Visit the mooring for Avon Boats on Bancroft Gardens, Waterside to book a slot for later in the day (or next boat if not too busy). Open April until October half term.

StayPlayExplore Coventry

Footgolf

No need to prebook but advisable to call ahead to check the course isn't booked out – 02476977770

Coventry Transport Museum

No need to prebook

The Wave

StayPlayExplore customers can use their voucher for the last available session on Fridays, Saturdays or Sundays (usually around 4pm) during school term-time and last available session of the day, on any day during school holidays. Must be pre-booked via email to wavereception@cvlife.co.uk. Tickets are subject to availability, pre-book your tickets as early as possible to avoid any disappointment. We recommend emailing The Wave 7 days prior to your visit.
Your StayPlayExplore ticket number will secure your visit which cannot be changed and your ticket will be redeemed at the point of email booking. Take your paper ticket with you to gain entry.

Email: wavereception@cvlife.co.uk

Midland Air Museum

No need to prebook your entry

Ballroom Climbing Wall

To book your visit call 07904317487 giving as much notice as possible.