Book a Stay Play Explore short break from £149

Terms and conditions for StayPlayExplore / The Perfect Break packages

  1. All bookings are made online through the website. All holidays are subject to availability.

  2. To use a voucher make your booking through this website as normal. At the checkout page add the unique voucher code into the appropriate box. This will reduce the cost of your short break by the amount on the voucher. If there is a balance left to pay, you will be asked to enter your card details.

  3. All facilities listed should be available during your stay. However, from time to time facilities may become unavailable for reasons beyond our control. This includes use of swimming pool and leisure facilities at the hotel. Please check the covid information page for details of any special changes currently in place. No compensation will be due for any changes beyond our control.

  4. Your break includes bed and breakfast and at least three tickets, depending on the holiday booked. You can use each of your tickets once and no venue can be visited more than once. They are valid from the first day of your break and must be used before the expiry date printed on the ticket. Check with attraction websites for opening times and any restrictions that may be in place during special event days.

  5. As the tourism industry recovers from the impact of the Covid-19 virus, it is likely that attractions and experiences may reopen at different times and may find it necessary to enter further periods of lockdown. As this is out of our control there will be no reduction in the price, compensation payable, nor concessions made to your booking unless we are unable to offer you at least three alternatives for the use of your voucher.

  6. If we cannot provide you with the holiday you booked, or if you cannot go on the holiday you booked as a direct result of Covid, you will be offered a new date, credit voucher or refund without penalty, as long as this as a result of official government guidance. 

  7. Any requests for changes must be sent to us by email to help@stayplayexplore.com from the person that made the booking stating your booking reference and the name that the booking was made under, and must be received by us at least 48 hours prior to your check in date. We cannot guarantee that we will be able to accommodate your request but we will try to do so. If we are able to accommodate your request, you will be asked to pay an administration fee of £10 per booking (unless as a direct result of Covid guidance).

  8. Should you need to cancel your booking once it has been confirmed, the party leader must immediately advise us by email to help@stayplayexplore.com stating your booking reference and the name that the booking was made under. Other than for changes as a direct result of Covid guidance (see above) all cancellations are subject to the conditions and charges (based on the total booking cost) below –
  • Within 48 hours of the start of your holiday – no cancellations possible. If you are unable to take your break, the full cost of the break is payable.
  • Outside of 48 hours and up to 7 days before your holiday - you will be issued with a credit voucher to the value of the original booking, less a £50 administration fee. The voucher must be used within 12 months of the start date of the original booking.
  • More than 8 days in advance of your holiday – you will receive a refund less £25 per room administration fee. However, you will also receive the option of taking the refund as a credit voucher for the total value of the booking without penalty. The voucher must be used within 12 months of the date of issue. Any holidays booked using a voucher can only be refunded with vouchers.

More information
Hotel rates and reservations
All room prices shown are per family room (for family breaks) or per standard room (for short breaks for 2 adults), per night and include StayPlayExplore / The Perfect Break tickets. Individual hotel terms and conditions apply. The individual hotel rates can only be obtained with a valid StayPlayExplore / The Perfect Break short break ticket.

If you are viewing these terms and conditions and intending to make a reservation for accommodation only through our sister website goleicestershire.com, please view the T&Cs for these bookings here.

Data protection
We may from time to time analyse your data and pass usage. This information will remain confidential and will not be made available to external companies outside of Leicestershire Promotions Ltd, other than for research purposes on the behalf of Leicestershire Promotions.

About the website www.stayplayexplore.co.uk / www.theperfectbreak.co.uk
Details on our websites are kept as accurate as possible, however Leicestershire Promotions Ltd cannot be held responsible for any errors, subsequent alterations or inconveniences arising from them. Visitors are advised that for technical, operational and other reasons beyond our control, any activity, attraction or event may be closed or otherwise unavailable at any time.

Events beyond our reasonable control
We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services ie swimming pool or leisure facilities) due to an unforeseen change in venue circumstances, any adverse event, act, omission or accident which happens which is beyond our reasonable control.

By purchasing and using a StayPlayExplore / The Perfect Break ticket you accept these Terms and Conditions of use. Use of the StayPlayExplore ticket is in accordance with the regulations of each individual attraction, copies of which are displayed or can be obtained at the attractions.

What should I do if I have a complaint?
All complaints must be submitted in writing within 30 days from date of stay to Leicestershire Promotions, Quorn Grange, 86 Wood Lane, Quorn, Loughborough, Leicestershire, where complaints will be investigated by an appropriate person. They will receive an acknowledgment in writing within five working days. We aim to fully reply within 10 working days. If a full response cannot be issued within this timescale we will contact them to confirm:

  • Who is dealing with the complaint
  • The reason for any delay
  • How long it will be before a full reply will be issued

If we have made a mistake then you will receive our apologies and we will take any corrective action we can. We monitor and report on any complaints we receive. We try to learn from them to improve our processes and intend also that our complaints handling process reflects best practice and opportunities for learning.

Promoter:
Leicestershire Promotions Ltd, Quorn Grange, 86 Wood Lane, Quorn, Loughborough, Leicestershire LE12 8DB