Book a Stay Play Explore short break from £149

Terms and conditions for Stay Play Explore short breaks

We have amended these terms and conditions to reflect the ongoing situation with the Covid-19 virus. Please be reassured that these changes make the T&Cs more favourable to you and are designed to give extra reassurance and confidence when you book with us. These will remain in place until they are updated on this website. The terms and conditions that were in force at the time you made your booking will always be the ones that apply to you.

Please read these terms and conditions before booking your short break

1. All bookings must be made online through this website. If you can't see a room available for the dates you wish to book, please email us on help@stayplayexplore.com and we'll try our best to increase the number of rooms available.
2. All holidays are subject to availability.
3. If you have a query, take a look at our Frequently Asked Questions page.
4. All facilities listed in the hotel details should be available during your stay. However, from time to time facilities may become unavailable for reasons beyond our control. This includes use of swimming pool and leisure facilities at the hotel. Special arrangements and reductions in services available may be necessary as a result of health and safety considerations relating to the Covid-19 virus. As these are outside of our control, there will be no reduction in the price, compensation payable, nor concessions made to your booking.
5. Your experience e-Tickets will be available to download and print once the booking of your short break has been completed. It is your responsibility to print your tickets and bring them with you on your break. Attractions may refuse entry if you do not bring your paper tickets with you.
5. Tickets are valid from the day of your stay for 12 months. If you don't have time to enjoy all three activities during your short break, you can come and use it as long as it is within 12 months of your accommodation stay. If there are extended periods that vouchers cannot be used due to, for example, government restrictions due to Covid-19, we will consider requests to extensions of the expiry date.
6. Each experience may only be visited once, with one e-Ticket scanned by each venue visited to gain entry.
7. Attractions may change during the validity period of your vouchers. We cannot guarantee that any specific attraction will be available to visit. We will always try to ensure that there is a good selection of attractions and experiences available. However, as the tourism industry recovers from the impact of the Covid-19 virus, it is likely that attractions and experiences may reopen at different times and may find it necessary to enter further periods of lockdown. As this is out of our control there will be no reduction in the price, compensation payable, nor concessions made to your booking unless we are unable to offer you at least three alternatives for the use of your voucher.

Cancellations & Amendments to Bookings
After your confirmation has been issued, any requests for changes must be sent to us by email to help@stayplayexplore.com from the person that made the booking and must be received by us at least 48 hours prior to your check in date. We cannot guarantee that we will be able to accommodate your request but we will try to do so. If we are able to accommodate your request, you will be asked to pay an administration fee of £10 per booking.
Should you need to cancel your booking once it has been confirmed, the party leader must immediately advise us by email to help@stayplayexplore.com. All cancellations are subject to the conditions and charges (based on the total booking cost) below.
• Within 48 hours of the date of your reservation – no cancellations possible. If you are unable to take your break, the full cost of the break is payable.
• Outside of 48 hours and up to 4 days before your reservation - you will be issued with a credit voucher to the value of the original booking, less a £50 administration fee. The voucher must be used within 12 months of the start date of the original booking.
• Within 4-7 days of reservation - you will be issued with a credit voucher to the value of the original booking, less a £35 administration fee. The voucher must be used within 12 months of the start date of the original booking.
• More than 8 days in advance of reservation – you will receive a refund less £25 per room administration fee. However, you will also receive the option of taking the refund as a credit voucher for the total value of the booking, less a £10 administration fee. The voucher must be used within 12 months of the date of issue.
• Any holidays booked using a gift voucher can only be refunded with vouchers.
Special conditions relating to the Covid-19 situation
Any bookings made during the period of time in which the covid-19 virus has the potential to cause disruption, all fees and charges for altering, amending and cancelling holidays are waived. This only applies if the holiday cannot be fulfilled due to official government guidance. If those changes are simply due to customer preference, standard T&Cs will apply.

More information

Hotel rates and reservations
All room prices shown are per family room (for family breaks) or per standard room (for short breaks for 2 adults), per night and include Stay Play Explore tickets. Individual hotel terms and conditions apply. The individual hotel rates can only be obtained with a valid Stay Play Explore short break ticket. 

Data protection
We may from time to time analyse your data and pass usage. This information will remain confidential and will not be made available to external companies outside of Leicestershire Promotions Ltd, other than for research purposes on the behalf of Leicestershire Promotions.

About the website www.stayplayexplore.co.uk
Details on this website are kept as accurate as possible, however Leicestershire Promotions Ltd cannot be held responsible for any errors, subsequent alterations or inconveniences arising from them. Visitors are advised that for technical, operational and other reasons beyond our control, any activity, attraction or event may be closed or otherwise unavailable at any time.

Events beyond our reasonable control
We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services ie swimming pool or leisure facilities) due to an unforeseen change in venue circumstances, any adverse event, act, omission or accident which happens which is beyond our reasonable control.

By purchasing and using a Stay Play Explore ticket you accept these Terms and Conditions of use. Use of the Stay Play Explore ticket is in accordance with the regulations of each individual attraction, copies of which are displayed or can be obtained at the attractions.

What should I do if I have a complaint?
All complaints must be submitted in writing within 30 days from date of stay to Leicestershire Promotions, 86-88 Wood Lane, Quorn, Loughborough, Leicestershire, where complaints will be investigated by an appropriate person. They will receive an acknowledgment in writing within five working days. We aim to fully reply within 10 working days. If a full response cannot be issued within this timescale we will contact them to confirm:

  • Who is dealing with the complaint
  • The reason for any delay
  • How long it will be before a full reply will be issued

If we have made a mistake then you will receive our apologies and we will take any corrective action we can. We monitor and report on any complaints we receive. We try to learn from them to improve our processes and intend also that our complaints handling process reflects best practice and opportunities for learning.

Promoter:
Leicestershire Promotions Ltd, 86 Wood Lane, Quorn, Loughborough, Leicestershire Tel: 0116 225 4000. Office opening hours: Monday to Friday 9am to 5pm.

ABTA
All our Stay Play Explore short breaks are ABTA bonded. No Y6168.