Terms and conditions for Stay Play Explore short breaks

Please see tickets or individual short break pages for specific terms and conditions relating to each break and our Frequently Asked Questions page for specific information about the breaks and tickets.

Hotel rates and reservations
All room prices shown are per family room (for family breaks) or per standard room (for short breaks for 2 adults), per night and include Stay Play Explore tickets. Individual hotel terms and conditions apply. The individual hotel rates can only be obtained with a valid Stay Play Explore short break ticket. 

Data protection
We may from time to time analyse your data and pass usage. This information will remain confidential and will not be made available to external companies outside of Leicestershire Promotions Ltd, other than for research purposes on the behalf of Leicestershire Promotions.

About the website www.stayplayexplore.co.uk
Details on this website are kept as accurate as possible, however Leicestershire Promotions Ltd cannot be held responsible for any errors, subsequent alterations or inconveniences arising from them. Visitors are advised that for technical, operational and other reasons beyond our control, any activity, attraction or event may be closed or otherwise unavailable at any time.


Events beyond our reasonable control
We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services ie swimming pool or leisure facilities) due to an unforeseen change in venue circumstances, any adverse event, act, omission or accident which happens which is beyond our reasonable control.

By purchasing and using a Stay Play Explore ticket you accept these Terms and Conditions of use. Use of the Stay Play Explore ticket is in accordance with the regulations of each individual attraction, copies of which are displayed or can be obtained at the attractions.

What should I do if I have a complaint?
All complaints must be submitted in writing within 30 days from date of stay to Leicestershire Promotions, 7-9 Every Street, Town Hall Square, Leicester LE1 6AG, where complaints will be investigated by an appropriate person. They will receive an acknowledgment in writing within five working days. We aim to fully reply within 10 working days. If a full response cannot be issued within this timescale we will contact them to confirm:

  • Who is dealing with the complaint
  • The reason for any delay
  • How long it will be before a full reply will be issued

If we have made a mistake then you will receive our apologies and we will take any corrective action we can. We monitor and report on any complaints we receive. We try to learn from them to improve our processes and intend also that our complaints handling process reflects best practice and opportunities for learning.

Leicestershire Promotions Ltd, 7-9 Every Street, Leicester LE1 6AG Tel: 0116 225 4000. Office opening hours: Monday to Friday 9am to 5pm.

All our Stay Play Explore short breaks are ABTA bonded.